Here it is. The common (and perhaps not so common) questions I get hit with on the daily. I hope these help you out!
What are points? How do I earn and use them?
Our points are rewards for making purchases on our website. You can use these points on any purchase to receive a discount based on the amount of points you have.
How do I earn points?
Points are only awarded when customers are logged in to their account when they make a purchase. You will automatically receive your points upon completion of your order.
When you spend $1.00 you will receive 5 points. 100 points can be redeemed for $1.00 off your next purchase. Specials may be ran throughout the year to offer a bonus on the amount of points you can earn.
Points do not expire.
How do I use points?
You can click the “Apply Discount” button that should automatically pop up when you have points to use. This button will appear on both the cart and checkout page before your purchase your item.
My animated overlay disappears after a short time
If you animation is disappearing it’s very likely you haven’t got the media set to “loop”. There’s a check box in the properties of your media source within OBS Studio or XSplit Broadcaster that you need to enable for most elements to work.
How do I add my name or logo to the overlay?
Most Twitch overlay designs have been created in a way for you to add your own information where desired. To add your name to an overlay, all you need to do is create a new “text” layer in your scene and type your name in. It’s up to you to choose the font, color and size. Some overlay packages come with recommendations for matching which can be found in their readme/setup file.
I can’t download my file
If you are having trouble downloading your purchased item, please contact me with your order number and/or email used to make the order. In the event you have hit your download limit, I will do my best to be fair and will honor most purchases. You have a limited number of downloads available for a single purchase, so please keep it mind it is ultimately your responsibility to keep your files safe on your own computer/storage device. Do not rely on this website to keep your purchased files safe.
Can you tweak the design for me?
No. The designs on this website are provided as is. Some designs are made in a way that changing the color is possible by using filters. OBS Studio can achieve this using Filter > Color Correction and adjusting the color hue. XSplit Broadcaster has a color tab in which you can adjust the hue.
I accidentally purchased something twice, can I get a refund?
Sure. Send me the order number and I’ll refund the portion.
I don’t know how to apply the overlay, can I get a refund?
No. Please ensure you know how to to apply an overlay to your stream before you make a purchase. If you have already made the purchase and are not sure, there are plenty of great setup tutorials (some specifically for Twitch overlays available on this site) on YouTube. If you’re still having trouble with specifics and you cannot find an answer on Google or YouTube, I’ll be more than happy to help out.
I see a gray box where it should be transparent?
This is a common occurrence for those using an old version of OBS Studio (or OBS Classic). Please update to the latest version and everything should work perfectly.
My animated overlay is not animated?
For animated elements to work you must add them as “media” and set the animated media to “loop”.
Can you make the overlay in my language?
Unfortunately not. Accommodating for multiple languages is very difficult so it’s safe to assume everything on this site is English only. However, on some Twitch overlay packages I will include “blank” version of the elements in which you can add your own text over the top within your broadcast software. Alerts and starting/ending screens where the text is in the animation cannot be “blank”. If in doubt, contact me and I can advise whether there is a “blank” file of what you need.
I changed my mind after purchasing, can I have a refund?
No. Change of mind is not a reason to request a refund.
My download has corrupt and I cannot download
It happens (more than I’d like). Just contact me and we’ll get it sorted.
Can I become an affiliate or sponsor of Twitch Temple?
You’re more than welcome to promote my work (and I appreciate it!) but there is not an official affiliate/sponsor program. If you wish to display my logo/website on your stream or profile, let me know and I’ll be more than happy to provide you the files necessary.
Are you doing custom work?
No, sorry. If at any point this changes I’ll be sure to sing loud and clear on Twitter (@TwitchTemple).
I didn’t get a link to download
It’s possible the email with the download link was sent to your Spam folder. Please check that. If it’s not there, please contact me with the email used to make the purchase and I’ll dig it up.
Do you take other forms of payment?
PayPal and Credit Card is all I accept.
Can I purchase
but in a different color?
Some designs are made to easily change color using the color correction filter (OBS Studio) or the color tab (XSplit Broadcaster). So you might be able to make those adjustments yourself.
Why does my scene transition (stinger) change scene before the animation ends?
We design the scene transition timing to be 1000ms (1 second). In your scene transition settings, choose the stinger properties and set the timing to 1000ms. If you’re still having trouble, please get in touch.
Can you send me the download link again?
If you registered an account at Twitch Temple you can log in and see your purchase history and re-download your files. If you did not create an account the best way is to provide me either the order number or the email you likely used to make the purchase.
Can I buy something and share with my friend/team/guild?
No. Purchasing an item on this site is for one (1) user only. If you wish to match overlays with friends or team mates multiple licenses are required. If you are using the overlays for a project in mass, please contact me and we can discuss additional licensing.
Why do you not supply Photoshop (PSD) files?
To keep things as simple as possible, almost everything is supplied as ready-to-use file formats. For the most part we try to include as many variables for you as needed and include “blank” versions where possible to allow addition of custom text and graphics. We design the items to allow you to add your own text/graphic variations on top of the overlays by using layers within your streaming software of choice. Supply of Photoshop (PSD) or any other working files are not included unless specifically stated in the product description.
If your question isn’t answered, please contact me using the form below and I’ll do my best to help you.