If you are having trouble downloading your purchased item, please contact me with your order number and/or email used to make the order. In the event you have hit your download limit, I will do my best to be fair and will honor most purchases. You have a limited number of downloads available for a single purchase, so please keep it mind it is ultimately your responsibility to keep your files safe on your own computer/storage device. Do not rely on this website to keep your purchased files safe.